FAQ
Payment Options
Please note our Gallery accepts Direct Deposit, Amex, Mastercard and Visa, in addition to the following payment methods:
| Lay-By |
Please contact our Gallery directly for Lay-by Purchases. Terms and Conditions of our Lay-Buy agreement is a 25% Deposit on the purchase, with the balance of the account to be paid within a 12 week period from date of deposit. |
Shipping & Collection of Goods from Gallery
Please note the prices of most* items are inclusive of Postage and Shipping insurance costs (enquire within to confirm).
Please note international postage is available, contact our Gallery for pricing and details.
Collection of your purchase from our physical store can only be done during trading hours, unless otherwise arranged.
*Items over $5,000.00AUD value (excl. postage and insurance costs) are ONLY available for collection directly from the Gallery; postage is not available for these "select products". This information is also stated within the "select products' " individual product description, where applicable.
Returns & Exchanges
If you decide to change your mind, we offer Exchanges or Gift Card (3 year expiry) on stock item/s purchased online and instore, provided the item/s have not been custom altered/resized. Returns & Exchanges are accepted up to 30 days from date of purchase.
It is important that the item/s is in unused, original (unaltered including resizing) condition with applicable product tags attached. Proof of purchase is required prior to return. Items being returned to the store for Returns & Exchanges, are at the cost and liability of the buyer.
Manufacturer Warranty
At That Sapphire Place, we pride ourselves on our quality workmanship.
We can repair and guarantee against any manufacturing faults or defects on any piece of jewellery. In the rare occasion that you do find any defects upon purchasing your piece, please do not hesitate to contact us to arrange a suitable repairs. However, we cannot guarantee against the natural wear and tear your jewellery will undergo over the course of usage.
Slight variations and irregularities in craftsmanship or natural characteristics, internal inclusions (visible or otherwise), in coloured gemstones are unique and individual to each gemstone/s. These characteristics are considered as part of the character of the gemstone/s, and should not be considered a defect.
The Manufacturer Warranty is available only to the original buyer.
Sizing, maintenance and repairs performed by parties other than That Sapphire Place, will void your Manufacturer Warranty.
Jewellery is not impervious to activities, normal wear or trauma. This is particularly true for rings, as hands are regularly subjected to considerable abuse. We do not provide warranties for such damage (activities, normal wear or trauma), product loss, loss of stones or theft. Should you incur damage or loss from failure to obtain necessary repairs that maintain the integrity of the product, you are also not covered.
Examples of common jewellery issues that would NOT be considered as a manufacturing defect, include:
- Exposure to chemicals, make-up, swimming pools, hot tubs or bathing, which cause discolouration.
- Restoration work , especially for prongs/claws (which may require "building up") and precious metals, which in general, wear over time.
- Caught, bent or worn out prong/s allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone/s or stone/s that have fallen out due to chipping or breaking caused by normal wear or other damage.
Sizing
Ring Sizing is as per the Australian standard.
Please contact our Gallery for resizing options on selected products.
International Trading
Please note our products are available for purchase internationally (at specific rates). Please contact our Gallery directly for further details.